FREQUENTLY ASKED QUESTIONS
We require 2 proofs of address dated within the last 3 months, copy of your driving licence and licence check via the DVLA website
We charge £10 per day for additional driver.
May be possible but must be arranged prior to booking, please contact us to discuss your requirements.
Unfortunately the vehicles must be picked up and dropped off at our depot in Park Road.
A refundable security deposit of £200 is required prior to pickup.
Yes, you may park your car in our customer car park for the duration of your hire. Vehicles are parked at owner’s risk.
Unfortunately, all our vans are manual transmission.
£1000 excess unless you have taken Excess Reduction which allows you to reduce this to £500 for £10 per day.
Yes, we run a full to full fuel tank policy.
A 200 miles per day, if you go over, it’s just £0.15p per mile for short term hires. Medium to long term this can discussed as part of your our commercial discussions.
Please contact us to discuss your requirements and based on this we can share our rates.
This option is available to our business customers who do medium to long term hire arrangements, please contact us for details?
How to use the booking system
Choose your van, pick your dates and times, enter your details, upload your ID, agree to the terms and pay. You get a confirmation by email straight away.
Your driving licence, front and back, plus two proofs of address dated within the last 3 months. We check these before your booking is fully confirmed.
Once you have uploaded all your ID and our team has approved it. Until then your dates are held for you but the booking is not final.
Yes. At checkout you can pay in full, or pay a deposit now with the balance due by the time you pick the van up.
Please contact us as soon as you can. If you added the refundable option when booking, you can get a refund. Without the refundable option the booking cannot be refunded.
At pickup we walk around the van with you, note any existing marks and you sign to confirm. When you bring the van back we check it in, and any new damage is recorded against your hire.